Refund Policy

Introduction

Welcome to SOLVANOTHIS. We strive to ensure that our customers are satisfied with their purchases. However, if you are not completely satisfied, we're here to help.

Refunds

To be eligible for a refund, please consider the following:

• Refund requests must be made within 30 days of purchase.
• The item must be unused and in the same condition that you received it.
• Proof of purchase must be provided.

Note: Personalised items are not eligible for a refund unless they are defective.

Process

To initiate a refund, please follow these steps:

• Contact our customer service team at [email protected].
• Provide your order number and reason for the refund.
• Our team will review your request and guide you through the process.

Refund Timeframe

Once your return is received and inspected, we will notify you of the status of your refund. If approved, a refund will be processed, and a credit will automatically be applied to your original payment method within 10 business days.

Contact Us

If you have any questions about this Refund Policy, please contact us through our Contact Us page.

Thank you for shopping with SOLVANOTHIS.